Return portal is not accessible

The return portal is disabled and not accessible at this time.

If you would like to return an item we are happy to help. Intimo Jewellery offer returns within 14 days of receiving your order.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in the original condition
  • Unused, unworn and tarnish free
  • In the original packaging
  • Due to hygiene reasons earrings and pierced jewellery are non returnable
  • Sale items are non refundable, however store credit can be issued for an unwanted item

Are there any charges for returns?

  • There are no charges for returns
  • Original shipping charges are non-refundable
  • You are responsible for the cost of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and credit will automatically be applied via the original method of payment, within 10 working days.